1. What is The Jewellery Spa?

The Jewellery Spa is a professional deep-cleaning and restoration service that removes dirt, tarnish, and buildup from your jewellery, bringing back its original shine and brilliance.

2. How often should I get my jewellery professionally cleaned?

We recommend a professional cleaning every 6-12 months, depending on how frequently you wear your jewellery and the type of metals and gemstones.

3. What types of jewellery do you clean?

We clean rings, necklaces, bracelets, earrings, watches, and other fine jewellery made from gold, silver, platinum, and set with various gemstones.

4. Do you clean engagement rings and wedding bands?

Yes! Engagement rings and wedding bands are some of the most commonly cleaned items to keep them sparkling.

Services & Process

5. What methods do you use to clean jewellery?

We use a combination of ultrasonic cleaning, machine polishing, and hand polishing, depending on the material and condition of the jewellery.

6. Can you remove scratches or restore damaged jewellery?

While our cleaning process can improve the appearance of minor scratches, deep scratches or structural damage may require additional repair services, which we can arrange.

7. Do you offer polishing or re-plating for white gold jewellery?

Yes, we offer rhodium plating to restore the bright white shine of white gold jewellery.

8. How long does the cleaning process take?

Most jewellery spa treatments take between 24-48 hours, but we offer a same-day service for a general ultrasonic clean.

Pricing & Appointments

9. How much does a jewellery spa treatment cost?

Our prices vary depending on the type and number of pieces. Check our pricing page or contact us for a custom quote.

10. Do I need to book an appointment?

Yes, we recommend booking an appointment to ensure your jewellery receives the best care in a timely manner.

12. Is my jewellery safe during the cleaning process?

Absolutely. We handle all jewellery with the utmost care and perform inspections before and after cleaning to ensure its integrity.Your jewellery if fully insured from the moment you leave it with us until the moment you collect.

Postal Services

13. Can I send my jewellery in the post for cleaning?

Yes! We offer a postal jewellery spa service, so you can send your pieces to us for professional cleaning and restoration.

14. How do I send my jewellery safely?

We recommend using a tracked and insured postal service to ensure your jewellery arrives safely. Please package it securely and contact us for further instructions.

15. How long does the process take for postal orders?

Once we receive your jewellery, the cleaning process typically takes 24-48 hours. We then securely return your items using a tracked and insured service. The total turnaround time is usually 5-7 business days, depending on postal services.

16. Do you provide a prepaid shipping label?

At this time, customers are responsible for postage when sending items to us. However, we will return your jewellery via a secure, insured, and tracked delivery service.