Welcome to The Jewellery Spa’s Legal Hub

We believe in transparency and trust. This page contains important information about how we operate, including our policies on privacy, service terms, refunds, and disclaimers. By using our website and services, you agree to the terms outlined below.

If you have any questions, feel free to contact us at hello@thejewellertspa.co.uk or 07759 715305.

Here are the essential legal pages for The Jewellery Spa, a website that offers professional jewellery cleaning and restoration services:

1. Privacy Policy

Introduction

At The Jewellery Spa we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

    •    Personal Data: Name, email, phone number, address (for bookings or shipping).

    •    Payment Information: Processed securely by third-party payment providers.

    •    Usage Data: IP address, browser type, and cookies for website analytics.

How We Use Your Information

    •    To process orders and provide services.

    •    To communicate with you about bookings or inquiries.

    •    For marketing (only with your consent).

    •    To comply with legal obligations.

Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences in your browser settings.

Third-Party Sharing

We do not sell personal data. However, we may share necessary information with:

    •    Payment processors.

    •    Shipping providers.

    •    Legal authorities (if required by law).

Your Rights

Depending on your location, you may have rights to access, correct, or delete your data. Contact us at hello@thejewelleryspa.co.uk for requests.

2. Terms and Conditions

1. Introduction

By using The Jewellery Spa website and services, you agree to these Terms and Conditions.

2. Services

We offer professional jewellery cleaning, repair, and restoration. Service availability is subject to change.

3. Payments & Pricing

    •    All prices are listed in GBP£

    •    Payment is due once services are completed.

    •    We accept cash or card payments.

4. Shipping & Liability

    •    Customers are responsible for shipping jewellery to us.

    •    We take precautions to protect items but are not liable for third-party courier damages or delays.

5. No Guarantee on Results

We aim for the best restoration results, but outcomes vary based on jewellery condition.

6. Limitation of Liability

We are not responsible for indirect or consequential losses arising from the use of our services.

7. Governing Law

These Terms are governed by the laws of the United Kingdom.

3. Refund & Return Policy

1. Service Refunds

Due to the nature of jewellery cleaning and restoration, we do not offer refunds once a service has started. However, if you are unhappy with the service, contact us within 3 days, and we will attempt to resolve the issue.

2. Faulty Service Claims

If you believe we have not provided the agreed service, please email hello@thejewelleryspa.co.uk within 3 days with photos and details.

4. Disclaimer

The Jewellery Spa provides professional jewellery cleaning and restoration services with the utmost care and expertise. However, please note:

    •    Results May Vary: The outcome of cleaning and restoration depends on the jewellery’s condition, age, and previous treatments.

    •    Stone Security: During the cleaning process, particularly ultrasonic or steam cleaning, stones may become loose due to pre-existing weaknesses in the setting. If this occurs, your jewellery may require additional work by a professional setter, which could extend the service time and incur extra costs. We will inform you if this is necessary.

    •    Material Sensitivity: Some treatments may react differently depending on the metal or gemstone composition. Customers must disclose any previous treatments or coatings that could affect the cleaning process.

    •    Limitation of Liability: While we take every precaution to handle your jewellery safely, we are not responsible for any underlying weaknesses in the item that may lead to stone displacement or unforeseen reactions during cleaning.

By using our services, you acknowledge these risks and agree to our terms. If you have concerns about delicate settings, we recommend discussing them with us before proceeding.

5. Cookie Policy

We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.